#Clearview window washing manual
#Clearview window washing professional

Make the entire service experience effortless and your customers will reward you with referrals and repeat business. Accept multiple payment options for those who want that convenience. Make work requests easy with 24/7 online booking. In 2020, customer service is nearly synonymous with ease of use. How you present yourself, how you speak with clients, and how you make them feel is what ultimately decides if they will give you the job and want you to return. Your clients can go to any competitor, but it’s your professionalism, customer service, and dedication to your clients that will set you apart and keep customers coming back. But it’s especially important if you run a service business. Better Customer Service Means a Better Bottom LineĬustomer service is vital for any business. This is something we did not do before, but it’s very surprising to see how much success we’ve had in now finding the right people for us.”

#Clearview window washing manual

From there, we go into employee manual training as well as field training, where they’re out with the crews. If they get past me, then I schedule a face-to-face with Fred. First, we take resumes and have an initial phone meeting where I ask them a set of scripted questions. “We take steps to weed out those who aren’t going to be a good fit. That’s not even an option anymore.”Īnother way-as Christine from Clearview Washing explains-is to implement a hiring process: I will not tolerate not showing up, not calling. We set certain standards that we need our teams to meet, and we stick to them. I don’t want to work with that guy.’ I don’t accept that anymore. I used to hear people saying, ‘I don’t want to work with this guy. When we interview, we stress that we want team players. “You’re only as good as your weakest link.

One way to hire the right staff is to set standards when you interview: You also need to make sure you’re hiring the right employees in the first place. Hire people who are better at certain tasks and activities than you are.” This is a very limiting mindset and will cap the growth and size of your business. “A lot of service business owners think they are the best and have to do all the work. This starts with owners relinquishing some control and realizing they don’t have to go at it alone. Hiring the right employees was named the number one challenge across all industries in our 2020 home services trends report.įor window cleaning and pressure washing businesses in particular, two main issues are hiring out of desperation and poor company culture.īecause employees often come for the money and stay for the culture, businesses need to focus on creating a great culture. – Nick Keyko, Director of Marketing, Jobber Don’t hire anyone to do SEO on your site. If you don’t have the basics covered, you don’t need to do anything else. It’s getting harder and harder to be found, and those are the basics. You need to make sure you cover your basics: a Facebook page with the location info filled in and a Google My Business account with local information and service areas filled in. “The most important thing for small businesses when it comes to marketing is being found where people want to find you. We receive about ten leads per day, and five of them heard about us from Google.” “The best strategy for getting new leads has been Google Ads and consistently posting content to our Google My Business.

#Clearview window washing professional

– Keith Kalfas, Kalfas Professional Services When you set up marketing systems instead of one-off marketing tactics, your business will grow no matter what you’re doing.” “The top channels I recommend for attracting new clients in 2020 are Google Local Services Ads and Amazon Home Services. In 2020, we expect to see window cleaning and pressure washing pros double down on measurable marketing channels to win more business. Word of mouth will always be an important marketing channel for service businesses, but word of mouth alone won’t help you scale or reach new markets. Direct Mail, Flyers and Lawn Signs (35%).In our survey, 80% of respondents said they get new clients through word of mouth. Businesses That Measure Their Marketing Efforts Will See the Most Growth